JS Consulting helps start a new or redefine an existing Customer Experience (CX) Management Programs for Middle Market and Enterprise organizations. We partner with clients to align their operating model, business strategy, and brand promises into an actionable CX Strategic Plan that delivers greater customer intimacy and improved operational efficiency at scale.
THE VALUE I PROVIDE is guiding clients through a holistic assessment of the purpose, people, processes, and technologies that define, operate and improve their Customer Experience Management (CXM) programs, deepens customer understanding, bridges organizational silos, and delivers on business objectives.
My work with clients includes,
▶︎ Supporting CXM leadership and influence without positional authority.
▶︎ Driving ROI in CX – making money, saving time, and delighting customers.
▶︎ Improving CXM programs by applying a Now-Where-How framework to develop skills, add capacity, and increase effectiveness.
Our goal is to work our way out of a job and leave your business in better shape than we found it.