Business Profile:

CX JS Consulting

Heimer Rd
San Antonio, TX 78232

Phone: 2102892112
Website: https://www.linkedin.com/company/cx-js-consulting/

JS Consulting helps start a new or redefine an existing Customer Experience (CX) Management Programs for Middle Market and Enterprise organizations. We partner with clients to align their operating model, business strategy, and brand promises into an actionable CX Strategic Plan that delivers greater customer intimacy and improved operational efficiency at scale.

THE VALUE I PROVIDE is guiding clients through a holistic assessment of the purpose, people, processes, and technologies that define, operate and improve their Customer Experience Management (CXM) programs, deepens customer understanding, bridges organizational silos, and delivers on business objectives.

My work with clients includes,

▶︎ Supporting CXM leadership and influence without positional authority.

▶︎ Driving ROI in CX – making money, saving time, and delighting customers.

▶︎ Improving CXM programs by applying a Now-Where-How framework to develop skills, add capacity, and increase effectiveness.

Our goal is to work our way out of a job and leave your business in better shape than we found it.

What differentiates you from the competition?I focus on operationalizing customer experience management programs so they deliver business and customer impact in revenue, time savings, and customer delight.
What are your top selling services or products that your company offers?Customer experience (CX) advisory services and customer services consulting.
If you had one message to get across to future customers, what would it be?Take care of your customers during tough times and they will stay with you - customer loyalty is hard won but easy to lose.

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